Service License Agreement Template for Australia

1. Change Management: Procedures for managing changes to services or terms - include when service may evolve over time

2. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services

3. Training and Support: Details of training and support provisions - include when complex services are provided

4. Security Requirements: Specific security standards and requirements - include for digital services or data-heavy services

5. Audit Rights: Rights to audit service provision and compliance - include for regulated industries or high-risk services

6. Insurance: Insurance requirements and coverage - include for high-risk or high-value services

7. Third-Party Dependencies: Management of third-party service providers - include when subcontractors are involved

8. Export Control: Export control compliance - include for international services or technology transfer

1. Schedule 1 - Service Specifications: Detailed technical and operational specifications of the licensed services

2. Schedule 2 - Service Level Agreement: Detailed service levels, measurement methods, and remedies

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, payment terms, and calculation methods

4. Schedule 4 - Support Services: Description of support services, response times, and escalation procedures

5. Schedule 5 - Security Standards: Specific security requirements and compliance standards

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Appendix A - Authorized Users: List of authorized users or user categories and access levels

8. Appendix B - Technical Requirements: Technical specifications and requirements for service use