Service License Agreement Template for Malaysia

1. Change Management: Procedures for requesting and implementing changes to the service - include when service modifications are likely

2. Security Requirements: Specific security standards and protocols - include for sensitive data or regulated industries

3. Disaster Recovery: Business continuity and disaster recovery procedures - include for critical services

4. Training and Support: Details of training and support services - include when significant user training is required

5. Audit Rights: Rights to audit service usage and compliance - include for regulated industries or high-value licenses

6. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

7. Source Code Escrow: Terms for source code protection - include for business-critical software

8. Migration Assistance: Terms for transition support at agreement end - include for complex service arrangements

1. Schedule 1 - Service Specifications: Detailed technical specifications of the licensed service

2. Schedule 2 - Service Level Agreement: Detailed performance metrics, measurement methods, and remedies

3. Schedule 3 - Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

4. Schedule 4 - Support Services: Details of support levels, response times, and escalation procedures

5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements

6. Schedule 6 - Authorized Users: List of authorized users or user categories and access levels

7. Schedule 7 - Implementation Plan: Timeline and milestones for service implementation

8. Appendix A - Technical Requirements: Minimum technical requirements for service usage

9. Appendix B - Contact Details: Key contacts for both parties for various purposes