Master Service Agreement Template for Hong Kong

1. Change Control: Include when services are complex or likely to require frequent modifications

2. Service Levels: Include when specific performance metrics will apply across all services

3. Business Continuity: Include for critical services requiring disaster recovery planning

4. Personnel: Include when service provider's staff will work closely with customer or on-site

5. Security Requirements: Include when services involve sensitive data or systems access

6. Compliance with Laws: Include detailed section when services are in regulated industries

7. Anti-Bribery: Include for high-value contracts or when dealing with public sector

8. Environmental, Social and Governance: Include when ESG compliance is important to the customer

9. Subcontracting: Include when service provider likely to use subcontractors

10. Import/Export Control: Include for international services or technology transfers

1. Schedule 1 - Service Description: Detailed description of specific services to be provided

2. Schedule 2 - Charges: Detailed pricing, rates, and charging mechanisms

3. Schedule 3 - Service Levels: Specific performance metrics and measurement methods

4. Schedule 4 - Customer Materials: List of items to be provided by customer

5. Schedule 5 - Data Processing Agreement: Detailed data protection terms if personal data is processed

6. Schedule 6 - Change Control Procedure: Detailed process for managing changes to services

7. Schedule 7 - Key Personnel: Named individuals critical to service delivery

8. Schedule 8 - Exit Plan: Transition arrangements at contract end

9. Appendix 1 - Form of Work Order: Template for ordering specific services

10. Appendix 2 - Security Requirements: Detailed security standards and procedures