Master Software Agreement Template for Malaysia

1. Professional Services: Include when implementation, configuration, or customization services are required

2. Change Control: Include for complex implementations requiring formal change management processes

3. Disaster Recovery: Include when business continuity and disaster recovery requirements are critical

4. Source Code Escrow: Include when source code access may be required under specific circumstances

5. Training: Include when vendor will provide user or administrator training

6. Audit Rights: Include when regular compliance or security audits are required

7. Third Party Components: Include when software includes third-party elements requiring separate terms

8. Export Control: Include when software is subject to export control regulations

1. Schedule 1 - Software Description: Detailed description of licensed software components and functionality

2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and remedies

3. Schedule 3 - Support Services: Support tiers, response times, and escalation procedures

4. Schedule 4 - Fee Schedule: Detailed pricing, payment terms, and fee calculations

5. Schedule 5 - Technical Requirements: Hardware, software, and network requirements for operation

6. Schedule 6 - Security Requirements: Detailed security standards and compliance requirements

7. Appendix A - Authorized Users: Definition and limitations of authorized users

8. Appendix B - Acceptance Testing: Testing procedures and acceptance criteria