ShIPping SLA Template for Malaysia

1. Customs and Documentation: Include when services involve international shipping, detailing customs clearance responsibilities and required documentation

2. Environmental Compliance: Include when shipping involves hazardous materials or specific environmental requirements

3. Security Requirements: Include when handling high-value or sensitive cargo requiring special security measures

4. Electronic Systems and Data Exchange: Include when the service involves specific IT systems or electronic data interchange requirements

5. Storage and Warehousing: Include when the service includes temporary storage or warehousing services

6. Subcontracting: Include when the shipping provider may need to engage third-party services

7. Training and Support: Include when specific training or technical support is required for system usage or procedures

1. Schedule 1 - Service Specifications: Detailed technical specifications of shipping services, including routes, vessel types, and cargo specifications

2. Schedule 2 - Rate Card: Comprehensive pricing details, including base rates, surcharges, and special handling fees

3. Schedule 3 - Performance Metrics: Detailed KPIs, measurement methodologies, and reporting templates

4. Schedule 4 - Operating Procedures Manual: Detailed operational procedures, including booking processes, documentation requirements, and handling instructions

5. Schedule 5 - Insurance Requirements: Specific insurance coverage requirements and minimum coverage amounts

6. Appendix A - Contact Details: List of key contacts and escalation procedures for both parties

7. Appendix B - Document Templates: Standard forms and templates for shipping documentation