HR SLA Template for Malaysia

1. Transition Services: Details of service transition from existing providers or internal teams, used when taking over from another provider

2. Business Continuity: Disaster recovery and business continuity measures, important for larger organizations or critical HR services

3. Technology and Systems: Specifications for HR software and systems, relevant when technology services are part of the agreement

4. International Services: Additional provisions for multinational operations, used when serving organizations with international presence

5. Compliance Training: Provisions for training client staff on HR compliance matters, relevant for comprehensive service packages

6. Change Management: Procedures for implementing service or organizational changes, important for complex HR transformations

1. Schedule 1: Detailed Service Descriptions: Comprehensive breakdown of each HR service and associated delivery standards

2. Schedule 2: Service Level Metrics and KPIs: Detailed performance metrics, measurement methods, and reporting formats

3. Schedule 3: Fee Schedule: Detailed pricing for each service, including any variable costs or additional charges

4. Schedule 4: Implementation Plan: Timeline and milestones for service implementation or transition

5. Schedule 5: Key Personnel: Details of key service delivery team members and their roles

6. Appendix A: Report Templates: Standard formats for various service reports and performance dashboards

7. Appendix B: Escalation Matrix: Contact details and procedures for service-related escalations

8. Appendix C: Compliance Checklist: Checklist of relevant Malaysian employment law requirements and compliance measures