SLA Delivery Time Template for Malaysia

1. Disaster Recovery: Procedures for maintaining service levels during unforeseen events, recommended for critical delivery services

2. Technology Requirements: Specific technical requirements for tracking and monitoring deliveries, needed if using specialized systems

3. Security Requirements: Security measures for handling sensitive deliveries, necessary for valuable or confidential items

4. Customer Obligations: Specific requirements from the customer to facilitate timely delivery, important for complex delivery scenarios

5. Subcontractor Management: Rules for managing third-party delivery partners, needed if subcontractors are used

6. Insurance Requirements: Specific insurance coverage requirements, recommended for high-value deliveries

1. Schedule 1 - Service Level Metrics: Detailed breakdown of delivery time targets for different service types or zones

2. Schedule 2 - Rate Card: Pricing structure and service credit calculations

3. Schedule 3 - Performance Measurement Methodology: Detailed procedures for measuring and calculating delivery performance

4. Schedule 4 - Reporting Templates: Standard formats for performance reports and tracking documents

5. Schedule 5 - Escalation Matrix: Contact details and procedures for different levels of escalation

6. Appendix A - Delivery Zones: Geographic coverage and corresponding delivery time commitments