Task SLA Template for Malaysia

1. Force Majeure: Provisions for unforeseen circumstances - include if services are susceptible to external disruptions

2. Disaster Recovery: Recovery procedures for major service disruptions - include for critical services

3. Data Protection and Security: Specific data handling requirements - include if personal or sensitive data is involved

4. Continuous Improvement: Provisions for service enhancement - include for long-term or complex services

5. Training and Knowledge Transfer: Requirements for staff training - include if service requires specific expertise

6. Transition and Exit: Procedures for service handover - include for complex or critical services

7. Intellectual Property Rights: IP ownership and usage rights - include if service involves creation or use of IP

8. Insurance Requirements: Specific insurance coverage requirements - include for high-risk services

1. Schedule 1 - Service Descriptions: Detailed technical specifications of services to be provided

2. Schedule 2 - Service Level Specifications: Detailed KPIs, metrics, and measurement methodologies

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms

4. Schedule 4 - Contact Details and Escalation Matrix: Key personnel contacts and escalation hierarchy

5. Schedule 5 - Reporting Templates: Standard formats for performance reporting

6. Schedule 6 - Service Credit Calculations: Detailed methodology for calculating service credits

7. Appendix A - Technical Requirements: Specific technical requirements and standards

8. Appendix B - Operational Procedures: Detailed operational processes and procedures