Return Authorization Form Template for Switzerland

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Key Requirements PROMPT example:

Return Authorization Form

"I need a Return Authorization Form for my Swiss-based e-commerce business that will launch in March 2025, which must handle international returns and include multi-language support for German, French, and Italian."

Document background

The Return Authorization Form is a crucial document in Swiss commercial transactions that facilitates the structured return of products from customers to businesses. It is typically used when a customer needs to return a product for reasons such as defects, incorrect items, or dissatisfaction. The form, designed to comply with Swiss commercial law, particularly the Code of Obligations (Obligationenrecht/OR), captures vital information including customer details, product information, return reasons, and preferred resolution methods. This document serves multiple purposes: it provides formal authorization for the return, creates a trackable record of the return process, and ensures compliance with Swiss consumer protection and data privacy laws. The Return Authorization Form is particularly important in sectors with high return volumes or valuable products, where proper documentation and tracking are essential for both operational efficiency and legal protection.

Suggested Sections

1. Customer Information: Essential contact details including name, address, phone number, and email of the returning customer

2. Original Purchase Details: Information about the original transaction including order number, purchase date, and purchase location/method

3. Product Information: Detailed description of item(s) being returned including product name, model number, quantity, and condition

4. Return Reason: Specific reason for return with categorization options (e.g., defective, wrong item, not as described)

5. Return Method: Specification of how the product will be returned including shipping method and tracking information

6. Refund/Exchange Preference: Customer's preferred resolution (refund or exchange) and relevant payment/shipping information

7. Authorization Details: Return Authorization Number (RAN) and validity period for the return

8. Declaration: Customer declaration confirming accuracy of information and acceptance of return terms

Optional Sections

1. Product Condition Assessment: Detailed checklist for documenting the condition of returned items, used for high-value or technical products

2. Special Handling Instructions: Required for hazardous materials, fragile items, or products requiring specific packaging or handling

3. Warranty Information: Include when return is related to warranty claim, specifying warranty type and coverage

4. International Return Details: Additional section for cross-border returns including customs declaration requirements

5. Digital Product Returns: Specific section for software or digital product returns, including deactivation confirmation

Suggested Schedules

1. Return Shipping Label: Pre-printed shipping label with return address and tracking information

2. Product Packaging Guidelines: Instructions for proper packaging of returns to prevent damage during transit

3. Proof of Purchase: Copy or template for attaching original invoice or receipt

4. Damage Documentation Form: Template for documenting any damage to returned products with photo requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co

Relevant legal definitions

Clauses

Product Identification
Return Authorization
Return Conditions
Return Period
Return Procedure
Shipping Requirements
Inspection Rights
Refund Policy
Exchange Policy
Product Condition
Documentation Requirements
Liability
Data Protection
Costs and Charges
Warranty Claims
Force Majeure
Governing Law
Contact Information

Relevant Industries

Retail

E-commerce

Manufacturing

Electronics

Fashion and Apparel

Luxury Goods

Consumer Goods

Technology

Home and Garden

Sporting Goods

Medical Devices

Automotive Parts

Relevant Teams

Customer Service

Returns Processing

Logistics

Warehouse Operations

Quality Control

Legal

Compliance

Supply Chain

E-commerce Operations

Retail Operations

Relevant Roles

Returns Manager

Customer Service Representative

Logistics Coordinator

Warehouse Manager

Quality Control Specialist

Retail Operations Manager

E-commerce Manager

Supply Chain Manager

Customer Experience Manager

Returns Processing Specialist

Compliance Officer

Legal Counsel

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Let's create your Return Authorization Form

Authors

Alex Denne

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