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Student Grievance Resolution Policy
"Need a Student Grievance Resolution Policy for our new online college opening in March 2025, with special emphasis on handling virtual classroom disputes and digital communication-related complaints, while ensuring ADA compliance."
1. Purpose and Scope: Defines the policy's objectives and who it applies to, including references to relevant federal legislation like Title IX, Title VI, ADA, FERPA, and Clery Act
2. Definitions: Key terms used throughout the policy, including types of grievances, parties involved, and important procedural terminology
3. Types of Grievances: Categories of complaints covered by the policy, including academic, discrimination, harassment, disability accommodation, and general student services issues
4. Filing Procedures: Step-by-step process for submitting grievances, including required documentation and submission methods
5. Resolution Process: Procedures for investigating and resolving complaints, including investigation protocols and decision-making processes
6. Appeals Process: Procedures for appealing decisions, including grounds for appeal and review process
7. Timeframes: Expected timelines for each stage of the process, from initial filing to final resolution
1. Informal Resolution Options: Procedures for resolving issues before formal complaints, including mediation and consultation processes
2. External Resources: Information about outside agencies and resources for additional support or alternative complaint procedures
3. Special Procedures: Specific procedures for certain types of complaints, such as Title IX violations or disability-related grievances
1. Grievance Form Template: Standard form for filing complaints, including required information and submission instructions
2. Contact Information: List of relevant offices, personnel, and their contact details for grievance-related matters
3. Process Flow Charts: Visual representation of grievance processes, including timelines and decision points
4. Rights and Responsibilities: Detailed list of student and institutional rights and responsibilities during the grievance process
Authors
Complainant
Respondent
Academic Grievance
Non-Academic Grievance
Formal Complaint
Informal Complaint
Resolution
Appeal
Working Days
Academic Term
Retaliation
Due Process
Confidentiality
Supporting Documentation
Hearing
Mediation
Investigation
Grievance Committee
Appeals Committee
Academic Standing
Good Faith
Burden of Proof
Protected Class
Discrimination
Harassment
Business Days
Calendar Days
Academic Record
Educational Record
Arbitrary and Capricious
Preponderance of Evidence
Academic Freedom
Remedial Action
Investigative Report
Filing Procedures
Confidentiality
Non-Retaliation
Documentation Requirements
Time Limits
Informal Resolution
Formal Resolution
Investigation Process
Appeals Process
Record Keeping
Rights and Responsibilities
Jurisdiction
Notice Requirements
Interim Measures
Conflicts of Interest
External Reporting
Alternative Resolution
Sanctions and Remedies
False Complaints
Compliance with Laws
Amendments and Modifications
Emergency Procedures
Accessibility
Multiple Complaints
Withdrawal of Complaints
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