First Amendment: Constitutional protection of free speech rights that must be considered in complaint handling procedures
Americans with Disabilities Act (ADA): Federal law requiring accessibility in complaint procedures for individuals with disabilities
Civil Rights Act of 1964: Federal law protecting against discrimination in handling complaints and suggestions
HIPAA: Healthcare privacy regulations that may apply if the organization handles medical information
State Consumer Protection Laws: Varying state-specific requirements for handling consumer complaints and maintaining consumer rights
CFPB Requirements: Consumer Financial Protection Bureau regulations for financial services complaint handling
FERPA: Family Educational Rights and Privacy Act requirements for educational institutions
FCC Regulations: Federal Communications Commission requirements for telecommunications-related complaints
Data Protection Requirements: Requirements for collecting, storing, and securing complaint data and personal information
BBB Standards: Better Business Bureau guidelines for complaint handling and business practices
FTC Guidelines: Federal Trade Commission guidelines for fair business practices and complaint handling
ISO 10002: International standard for Quality Management - Customer Satisfaction and complaints handling
ISO 9001: International standard for Quality Management Systems including complaint handling procedures
