Federal Trade Commission Act: Primary federal consumer protection law that prohibits unfair or deceptive practices in commerce. Relevant for handling customer feedback and ensuring truthful responses to complaints.
Consumer Review Fairness Act: Protects consumers' ability to share honest reviews about a business's products, services, or conduct, even if negative. Prohibits companies from including contract terms that restrict reviews.
California Consumer Privacy Act: Comprehensive privacy law requiring businesses to inform California consumers about the collection of their personal information and providing rights regarding their data, including feedback data.
CAN-SPAM Act: Regulates commercial email practices. Relevant when using email for feedback collection or survey distribution, requiring clear identification and opt-out mechanisms.
Americans with Disabilities Act: Requires feedback mechanisms to be accessible to individuals with disabilities, ensuring equal access to provide feedback through various channels.
HIPAA: Health Insurance Portability and Accountability Act - Protects patient health information in feedback related to healthcare services and requires specific privacy and security measures.
Gramm-Leach-Bliley Act: Requires financial institutions to explain their information-sharing practices and protect sensitive data, applicable when handling financial service-related feedback.
Title VII of the Civil Rights Act: Prohibits discrimination in handling customer feedback based on race, color, religion, sex, or national origin. Ensures equal treatment in complaint resolution.
State Data Breach Notification Laws: Various state-specific requirements for notifying customers if their feedback data is compromised in a security breach.
GDPR Compliance: While a EU regulation, it affects US companies collecting feedback from EU customers, requiring specific data protection and privacy measures.
COPPA: Children's Online Privacy Protection Act - Requires special measures when collecting feedback or information from children under 13 years of age.
Telephone Consumer Protection Act: Regulates telephone solicitations and the use of automated systems for collecting feedback, requiring specific consent for such communications.
