CFPB Regulations: Consumer Financial Protection Bureau regulations governing consumer complaint handling and response requirements for financial institutions
FTC Guidelines: Federal Trade Commission guidelines on fair business practices and consumer complaint handling
ECOA: Equal Credit Opportunity Act - Ensures equal treatment in complaint handling regardless of race, color, religion, national origin, sex, marital status, or age
FCRA: Fair Credit Reporting Act - Regulates the collection and use of consumer credit information in complaint handling
ADA: Americans with Disabilities Act - Ensures complaint procedures are accessible to individuals with disabilities
GLBA: Gramm-Leach-Bliley Act - Requirements for protecting consumer financial privacy in complaint handling
HIPAA: Health Insurance Portability and Accountability Act - Privacy requirements for health-related complaints
Dodd-Frank Act: Wall Street Reform and Consumer Protection Act - Framework for consumer financial protection and complaint handling
SEC Regulations: Securities and Exchange Commission requirements for handling investment-related complaints
FINRA Requirements: Financial Industry Regulatory Authority standards for broker-dealer complaint handling
CMS Requirements: Centers for Medicare & Medicaid Services standards for healthcare-related complaints
Joint Commission Standards: Healthcare quality standards including complaint management requirements
FCC Regulations: Federal Communications Commission requirements for telecommunications complaint handling
State Consumer Protection Laws: Varying state-specific requirements for consumer complaint handling and resolution
CCPA: California Consumer Privacy Act - Example of state-specific data privacy requirements affecting complaint handling
Record Keeping Requirements: Federal and state mandates for maintaining complaint records and documentation
Response Time Standards: Regulatory requirements for timely complaint acknowledgment and resolution
Escalation Procedures: Required processes for escalating unresolved complaints to appropriate authorities
Data Protection Requirements: Standards for protecting complainant data and maintaining confidentiality
Staff Training Requirements: Mandatory training requirements for personnel handling complaints
