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Outsourcing Agreement
"I need an Outsourcing Agreement for IT services between my Singapore-based fintech company and a cloud infrastructure provider, with strict data protection provisions and compliance with MAS guidelines, to be effective from March 2025."
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and brief description of the services to be outsourced
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Termination: Duration of agreement and termination provisions
6. Service Levels: Performance standards and metrics
7. Fees and Payment: Pricing, payment terms, and invoicing procedures
8. Data Protection and Privacy: PDPA compliance and data handling requirements
9. Confidentiality: Protection of confidential information
10. Intellectual Property Rights: Ownership and licensing of IP
1. Personnel and Key Personnel: Requirements for service provider staff - use when specific personnel are critical to service delivery
2. Security Requirements: IT and physical security measures - use when handling sensitive data or systems
3. Business Continuity: Disaster recovery and business continuity provisions - use for critical services or regulated industries
4. Regulatory Compliance: Industry-specific compliance requirements - use for regulated industries (e.g., financial services, healthcare)
5. Anti-Bribery and Corruption: Compliance with anti-corruption laws - use for international services or high-risk jurisdictions
1. Service Description Schedule: Detailed specifications of services to be provided
2. Service Level Agreement: Detailed performance metrics and measurement methodology
3. Pricing Schedule: Detailed pricing structure and payment terms
4. Data Processing Agreement: Detailed data protection obligations under PDPA
5. Business Continuity Plan: Detailed disaster recovery procedures
6. Key Personnel Schedule: List of key personnel and their roles
7. Exit Management Plan: Detailed transition arrangements at termination
8. Security Requirements: Detailed security protocols and standards
Authors
Applicable Laws
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Documentation
Force Majeure Event
Good Industry Practice
Initial Term
Intellectual Property Rights
Key Personnel
Material Breach
PDPA
Personal Data
Service Credits
Service Levels
Services
Service Provider
Service Provider Personnel
Service Provider System
Specifications
Subcontractor
Term
Termination Date
Third Party Software
Transition Period
Transition Services
Working Hours
Service Levels
Charges and Payment
Term and Termination
Data Protection
Confidentiality
Intellectual Property Rights
Personnel and Resources
Warranties and Representations
Liability and Indemnification
Force Majeure
Change Control
Audit Rights
Business Continuity
Compliance with Laws
Security Requirements
Subcontracting
Assignment and Transfer
Exit Management
Dispute Resolution
Governing Law
Performance Monitoring
Reporting Requirements
Insurance
Anti-Bribery and Corruption
Non-Solicitation
Record Keeping
Notice Requirements
Entire Agreement
Variation and Waiver
Severability
Third Party Rights
Step-In Rights
Transition Services
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