Retainers Agreement Template for New Zealand

1. Service Levels: Specific performance metrics and standards, include when services require measurable outcomes

2. Resource Allocation: Details of specific personnel or resources assigned, include when dedicated resources are part of the arrangement

3. Compliance Requirements: Industry-specific regulatory compliance obligations, include for regulated industries

4. Insurance: Insurance requirements and coverage details, include for high-risk services

5. Data Protection: Specific data handling and protection requirements, include when personal or sensitive data is involved

6. Dispute Resolution: Detailed dispute resolution procedures, include for high-value or complex arrangements

7. Force Majeure: Provisions for unforeseen circumstances, include when service delivery could be impacted by external events

8. Non-Solicitation: Restrictions on hiring or soliciting personnel, include when intellectual capital protection is important

1. Schedule 1 - Detailed Service Description: Comprehensive breakdown of services covered under the retainer

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment structures

3. Schedule 3 - Service Level Metrics: Specific performance indicators and measurement criteria

4. Schedule 4 - Key Personnel: Details of key team members assigned to the retainer

5. Appendix A - Communication Protocol: Procedures for routine communications and escalations

6. Appendix B - Reporting Templates: Standard formats for regular reporting and documentation