Service User Agreement Template for India

The Service User Agreement serves as a foundational document for businesses providing services in India, establishing the legal relationship between service providers and their users. This document is essential when offering any form of service, whether digital, professional, or traditional, and must comply with Indian legislation including the Indian Contract Act, Information Technology Act, and Consumer Protection Act. The agreement typically covers service scope, user obligations, payment terms, data protection, and liability limitations, while incorporating specific requirements of Indian law regarding electronic contracts and consumer protection. It's particularly important for digital services, online platforms, and professional service providers operating in India, as it helps mitigate legal risks while ensuring clarity in service delivery terms.

1. Parties: Identification of the service provider and the user, including full legal names and addresses

2. Background: Context of the agreement and brief description of the service being provided

3. Definitions: Detailed definitions of terms used throughout the agreement

4. Service Description: Detailed description of services being provided, including scope and limitations

5. User Obligations: Responsibilities and obligations of the user while using the service

6. Service Provider Obligations: Responsibilities and obligations of the service provider in delivering the service

7. Fees and Payment Terms: Details of service fees, payment methods, and payment schedules

8. Term and Termination: Duration of the agreement and conditions for termination

9. Intellectual Property Rights: Ownership and usage rights of intellectual property involved in the service

10. Confidentiality: Provisions for handling confidential information

11. Data Protection and Privacy: Compliance with data protection laws and privacy policies

12. Limitation of Liability: Extent and limitations of service provider's liability

13. Indemnification: Mutual indemnification obligations

14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

15. Governing Law and Jurisdiction: Specification of Indian law as governing law and jurisdiction details

16. Dispute Resolution: Process for resolving disputes between parties

17. Notices: Method and addresses for official communications between parties

18. General Provisions: Miscellaneous legal provisions including severability, entire agreement, and amendments