Service User Agreement Template for Nigeria

The Service User Agreement serves as a foundational document for businesses operating in Nigeria that provide services to users, whether individuals or organizations. This agreement is essential for establishing clear terms and conditions of service delivery while ensuring compliance with Nigerian legal requirements, including the Consumer Protection Act and Data Protection Regulation (NDPR). It is particularly relevant in today's digital economy where service relationships need to be clearly defined and protected. The document addresses key aspects such as service scope, user rights and obligations, data protection, payment terms, and dispute resolution mechanisms. The Service User Agreement is designed to be adaptable across various service sectors while maintaining core legal protections required under Nigerian law.

1. Parties: Identification of the service provider and user, including full legal names, addresses, and registration details where applicable

2. Background: Context of the agreement and brief description of the service being provided

3. Definitions: Detailed definitions of key terms used throughout the agreement

4. Service Description: Comprehensive description of services to be provided, including scope and delivery methods

5. User Obligations: Responsibilities and commitments of the service user, including payment terms and cooperation requirements

6. Provider Obligations: Responsibilities and commitments of the service provider, including service levels and quality standards

7. Payment Terms: Detailed pricing, payment methods, schedules, and consequences of non-payment

8. Data Protection and Privacy: Compliance with NDPR 2019, including data handling procedures and user privacy rights

9. Intellectual Property: Rights and restrictions regarding intellectual property used or created during service provision

10. Confidentiality: Protection of confidential information exchanged during service provision

11. Term and Termination: Duration of agreement, renewal terms, and termination conditions

12. Liability and Indemnification: Limitations of liability and indemnification obligations of both parties

13. Dispute Resolution: Procedures for handling disputes, including applicable law and jurisdiction

14. Force Majeure: Provisions for unforeseen circumstances affecting service delivery

15. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment rights