Service User Agreement Template for Hong Kong

The Service User Agreement serves as the primary contractual framework for businesses providing services in or from Hong Kong. This document is essential for companies offering any form of service, whether digital, professional, or traditional, and is particularly crucial in today's technology-driven marketplace. It addresses key aspects required under Hong Kong law, including data privacy, electronic transactions, and consumer protection. The agreement is designed to protect both service providers and users by clearly defining service scope, usage terms, pricing, liability limitations, and dispute resolution processes. Given Hong Kong's status as an international business hub, this Service User Agreement template is structured to accommodate both local and cross-border service arrangements while ensuring compliance with Hong Kong's legal framework and business practices.

1. Parties: Identification of the service provider and user, including full legal names and registered addresses

2. Background: Context of the agreement and brief description of the services being provided

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules for interpreting the agreement

4. Service Description: Detailed description of services to be provided, including scope and any limitations

5. User Obligations: Requirements and responsibilities of the user when using the service

6. Service Provider Obligations: Commitments and responsibilities of the service provider in delivering the service

7. Fees and Payment: Payment terms, fee structure, billing cycles, and payment methods

8. Data Protection and Privacy: Handling of personal data in compliance with the Personal Data (Privacy) Ordinance

9. Intellectual Property Rights: Ownership and usage rights of intellectual property related to the service

10. Confidentiality: Protection and handling of confidential information shared between parties

11. Liability and Indemnification: Limitations of liability and indemnification obligations of both parties

12. Term and Termination: Duration of agreement and circumstances under which it can be terminated

13. Force Majeure: Provisions for handling events beyond reasonable control of the parties

14. Governing Law and Jurisdiction: Specification of Hong Kong law as governing law and jurisdiction for disputes

15. General Provisions: Standard boilerplate clauses including notices, amendments, and severability