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Optional Service Contract
"I need an Optional Service Contract under Hong Kong law for my IT consulting company to provide on-demand cybersecurity services to enterprise clients, with service activation requiring 48-hour notice and including specific provisions for emergency response services priced at premium rates."
1. Parties: Identifies and defines the service provider and the client/customer
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and establishes interpretation rules
4. Service Description: Detailed description of the optional services being offered
5. Optional Nature of Services: Clear statement that services are optional and process for requesting services
6. Service Fees and Payment Terms: Pricing structure and payment conditions for when services are requested
7. Service Standards: Quality standards and performance metrics for the services
8. Term and Termination: Duration of the agreement and termination provisions
9. Confidentiality: Protection of confidential information exchanged
10. Liability and Indemnification: Allocation of risks and liability limitations
11. Force Majeure: Provisions for unforeseen circumstances
12. Governing Law and Jurisdiction: Confirms Hong Kong law applies and jurisdiction for disputes
13. General Provisions: Standard boilerplate clauses including notices, entire agreement, etc.
1. Data Protection: Required if personal data is processed as part of the services
2. Intellectual Property: Include if services involve creation or use of intellectual property
3. Service Level Agreement: Add for technical services requiring specific performance metrics
4. Insurance: Include for high-risk services requiring specific insurance coverage
5. Compliance with Laws: Add for regulated services or industries
6. Personnel Requirements: Include if specific qualifications or security clearances are needed
7. Change Control: Add for complex services that may require modifications over time
8. Disaster Recovery: Include for critical services requiring business continuity planning
1. Schedule 1 - Service Specifications: Detailed technical specifications of available services
2. Schedule 2 - Fee Schedule: Detailed pricing structure and rates for different services
3. Schedule 3 - Service Level Requirements: Specific performance metrics and measurement criteria
4. Schedule 4 - Request Form Template: Standard form for requesting optional services
5. Schedule 5 - Key Personnel: List of key personnel and their roles (if applicable)
6. Schedule 6 - Compliance Requirements: Specific regulatory or compliance requirements
7. Appendix A - Technical Requirements: Technical specifications or requirements for service delivery
8. Appendix B - Contact Details: Contact information for key representatives of both parties
Authors
Affiliate
Agreement
Applicable Law
Authorized Representative
Business Day
Charges
Commencement Date
Confidential Information
Contract Year
Customer
Customer Materials
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Hong Kong
Intellectual Property Rights
Key Personnel
Notice
Optional Services
Performance Standards
Personal Data
Request Form
Request Period
Response Time
Service Activation
Service Credits
Service Hours
Service Level Agreement
Service Provider
Service Request
Service Specifications
Services
Site
Specific Terms
Standard Rates
Statement of Work
Term
Third Party Provider
Working Hours
Service Provision
Optional Services Activation
Service Standards
Fees and Payment
Invoicing
Service Requests
Performance Monitoring
Customer Obligations
Service Provider Obligations
Key Personnel
Subcontracting
Change Control
Intellectual Property
Confidentiality
Data Protection
Force Majeure
Limitation of Liability
Indemnification
Insurance
Term and Termination
Consequences of Termination
Assignment and Novation
Notice
Dispute Resolution
Governing Law
Entire Agreement
Severability
Waiver
Variation
Third Party Rights
Anti-Bribery
Competition Law Compliance
Regulatory Compliance
Business Continuity
Audit Rights
Relationship of Parties
Announcements
Costs
Counterparts
Information Technology
Professional Services
Consulting
Facilities Management
Business Process Outsourcing
Healthcare Services
Educational Services
Maintenance Services
Financial Services
Telecommunications
Legal
Procurement
Operations
Commercial
Risk & Compliance
Business Development
Service Delivery
Account Management
Project Management
Finance
Legal Counsel
Procurement Manager
Operations Director
Contract Manager
Business Development Manager
Commercial Director
Risk Manager
Compliance Officer
Service Delivery Manager
Account Executive
Chief Operating Officer
Project Manager
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