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Optional Service Contract
"I need an Optional Service Contract under Irish law for my IT consultancy firm to offer additional technical support services to enterprise clients, with specific provisions for service activation notice periods and detailed SLAs."
1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and registered addresses
2. Background: Context of the agreement and brief description of the optional services being offered
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Services Overview: High-level description of the optional services available and general terms of provision
5. Service Activation and Orders: Process for requesting and activating specific optional services
6. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures for activated services
7. Service Standards: Quality standards and service levels applicable to delivered services
8. Term and Termination: Duration of the agreement and circumstances under which it can be terminated
9. Liability and Indemnification: Limitations of liability and indemnification obligations of both parties
10. Confidentiality: Obligations regarding confidential information shared between parties
11. General Provisions: Standard contractual provisions including notices, amendments, governing law, etc.
1. Data Protection: Required when services involve processing personal data, detailing GDPR compliance measures
2. Intellectual Property Rights: Include when services involve creation or use of intellectual property
3. Service Level Agreement (SLA): For services requiring specific performance metrics and remedies
4. Change Management: Include for complex services where scope or specifications might need modification
5. Force Majeure: Important for services that might be affected by external circumstances
6. Insurance Requirements: Include when services involve significant risks requiring specific insurance coverage
7. Dispute Resolution: Detailed dispute resolution procedures for high-value or complex services
8. Compliance with Laws: Specific regulatory compliance requirements for regulated industries
1. Schedule 1 - Service Descriptions: Detailed descriptions of each optional service available under the agreement
2. Schedule 2 - Pricing Schedule: Detailed pricing for each service, including any volume discounts or special rates
3. Schedule 3 - Service Levels: Specific service level commitments and measurement criteria
4. Schedule 4 - Order Form Template: Standard form for requesting specific optional services
5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery
6. Schedule 6 - Contact Details: Key contacts and escalation procedures for both parties
7. Appendix A - Data Processing Agreement: GDPR-compliant data processing terms if applicable
8. Appendix B - Security Requirements: Security standards and protocols for service delivery
Authors
Activation Date
Activation Notice
Additional Services
Applicable Laws
Business Day
Charges
Client
Commencement Date
Confidential Information
Core Services
Data Protection Laws
Deliverables
Effective Date
Force Majeure Event
Good Industry Practice
Intellectual Property Rights
Optional Services
Order Form
Personal Data
Professional Standards
Service Credits
Service Hours
Service Level Agreement
Service Level Requirements
Service Provider
Service Specification
Services
Standard Rates
Term
Termination Date
Territory
Third Party Provider
Working Hours
Service Provision
Service Activation
Payment Terms
Service Levels
Performance Standards
Warranties
Liability
Indemnification
Confidentiality
Data Protection
Intellectual Property
Force Majeure
Term and Termination
Service Suspension
Change Control
Dispute Resolution
Assignment and Subcontracting
Non-Solicitation
Insurance
Audit Rights
Notices
Governing Law
Competition Law
Anti-Bribery
Entire Agreement
Severability
Third Party Rights
Waiver
Variation
Boilerplate
Information Technology
Professional Services
Consulting
Software Development
Business Services
Facilities Management
Healthcare Services
Educational Services
Financial Services
Telecommunications
Marketing and Advertising
Manufacturing
Maintenance Services
Engineering Services
Legal
Operations
Commercial
Procurement
Sales
Business Development
Contract Management
Compliance
Risk Management
Service Delivery
Account Management
Project Management
Legal Counsel
Contract Manager
Business Development Manager
Operations Director
Service Delivery Manager
Commercial Manager
Procurement Manager
Account Manager
Sales Director
Chief Operating Officer
Project Manager
Compliance Officer
Risk Manager
General Counsel
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