Optional Service Contract Template for Pakistan

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Key Requirements PROMPT example:

Optional Service Contract

"I need an Optional Service Contract for my IT consulting company based in Karachi, providing cloud migration services to enterprise clients, with specific provisions for data protection and service level agreements that will commence from March 2025."

Document background
This Optional Service Contract template is designed for businesses operating in Pakistan who wish to offer services on an optional or supplementary basis to their customers. It provides a legally compliant framework under Pakistani law, particularly adhering to the Contract Act 1872 and provincial consumer protection regulations. The document is particularly useful when services are not core to the main agreement between parties but may be activated upon customer request. It includes comprehensive provisions for service activation, delivery standards, pricing structures, and termination procedures, while maintaining flexibility for both parties. The template is structured to protect both service provider and customer interests, incorporating necessary safeguards and clear procedures for service engagement and delivery.
Suggested Sections

1. Parties: Identification and details of the service provider and the customer, including their registered addresses and authorized representatives

2. Background: Context of the agreement and brief description of the optional services being offered

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Description: Detailed description of the optional services being offered

5. Service Activation: Process and requirements for activating the optional services

6. Charges and Payment: Pricing structure, payment terms, and billing procedures

7. Service Provider Obligations: Key responsibilities and commitments of the service provider

8. Customer Obligations: Key responsibilities and commitments of the customer

9. Term and Termination: Duration of the agreement and circumstances under which either party can terminate

10. Intellectual Property: Rights and restrictions regarding intellectual property

11. Confidentiality: Obligations regarding confidential information

12. Governing Law and Jurisdiction: Specification of Pakistani law as governing law and jurisdiction for disputes

Optional Sections

1. Service Level Agreement: Include when specific performance metrics and service levels need to be guaranteed

2. Data Protection: Include when personal or sensitive data processing is involved

3. Force Majeure: Include when need to address circumstances beyond parties' control

4. Insurance: Include when specific insurance requirements need to be maintained

5. Audit Rights: Include when regular auditing of service delivery or compliance is required

6. Change Control: Include when formal process for changes to services or terms is needed

7. Subcontracting: Include when service provider may need to subcontract certain services

Suggested Schedules

1. Schedule 1 - Service Specifications: Detailed technical specifications of the optional services

2. Schedule 2 - Charges: Detailed breakdown of charges, including any variable components

3. Schedule 3 - Service Activation Form: Template form for requesting activation of specific optional services

4. Schedule 4 - Service Levels: Detailed service level metrics and measurement criteria

5. Schedule 5 - Contact Details: Key contact information for both parties

6. Appendix A - Technical Requirements: Any technical requirements or specifications needed for service delivery

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions
Clauses
Relevant Industries

Information Technology

Telecommunications

Professional Services

Consulting

Maintenance Services

Healthcare

Education

Financial Services

Facility Management

Business Process Outsourcing

Real Estate Services

Engineering Services

Relevant Teams

Legal

Operations

Commercial

Business Development

Service Delivery

Sales

Compliance

Customer Service

Contract Administration

Account Management

Procurement

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Operations Director

Service Delivery Manager

Commercial Manager

Compliance Officer

Account Manager

Sales Director

Chief Operating Officer

Project Manager

Customer Service Manager

Procurement Manager

Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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