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Master SaaS Agreement
"I need a Master SaaS Agreement for my enterprise-level software platform that will be used by financial institutions, with robust data protection clauses and specific provisions for handling sensitive financial data, targeting a January 2025 launch in the UK market."
1. Parties: Identifies and defines the contracting parties
2. Background: Sets out the context and purpose of the agreement
3. Definitions and Interpretation: Defines key terms and interpretation rules
4. Services: Details the SaaS services to be provided
5. Fees and Payment: Outlines pricing, payment terms, and billing procedures
6. Service Levels: Defines performance standards and metrics
7. Customer Obligations: Sets out customer responsibilities and acceptable use
8. Intellectual Property Rights: Addresses ownership and usage rights of IP
9. Data Protection: Covers data processing obligations and compliance
10. Confidentiality: Defines confidential information and protection obligations
11. Term and Termination: Specifies duration and termination provisions
12. Liability and Indemnities: Sets out liability limitations and indemnification
13. General Provisions: Includes standard boilerplate clauses
1. Professional Services: Additional implementation or consulting services - include when professional services are required beyond standard SaaS
2. Security Requirements: Specific security measures and standards - include for highly regulated industries or sensitive data
3. Disaster Recovery: Business continuity and recovery procedures - include for critical business applications
4. Change Control: Process for managing changes to services - include for complex implementations or customizations
1. Service Description: Detailed description of SaaS services and functionality
2. Service Level Agreement: Detailed performance metrics and remedies
3. Pricing Schedule: Detailed pricing, payment terms and rate cards
4. Data Processing Agreement: Detailed data protection obligations and procedures
5. Technical Requirements: System requirements and technical specifications
6. Support Services: Support levels, procedures and contact details
7. Security Policy: Detailed security requirements and procedures
8. Acceptable Use Policy: Rules and restrictions for service usage
Authors
Agreement
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Malicious Code
Normal Business Hours
Personal Data
Platform
Provider
Renewal Period
Service Credits
Service Level Agreement
Services
Software
Specification
Subscription
Subscription Term
Support Services
Term
Third Party Products
Update
Upgrade
User Subscriptions
Virus
Working Hours
Service Provision
Access Rights
Service Levels
Customer Obligations
Charges and Payment
Intellectual Property Rights
Data Protection
Confidentiality
Security
Performance Monitoring
Warranties
Third Party Providers
Support Services
Service Availability
Change Control
Force Majeure
Term and Termination
Effect of Termination
Liability
Indemnification
Insurance
Audit Rights
Assignment and Subcontracting
Dispute Resolution
Notices
Variation
Waiver
Severance
Entire Agreement
No Partnership
Third Party Rights
Governing Law
Jurisdiction
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