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Master SaaS Agreement
"I need a Master SaaS Agreement for my enterprise software company that will be providing AI-powered analytics services to financial institutions, with strong data protection provisions and specific compliance requirements for handling sensitive financial data."
1. Parties: Identification and details of contracting parties
2. Background/Recitals: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services: Description of SaaS services being provided
5. License Grant: Terms of software license and usage rights
6. Fees and Payment: Pricing, payment terms, and billing procedures
7. Term and Termination: Duration of agreement and termination conditions
8. Data Protection and Security: Data handling, privacy, and security obligations
9. Service Levels: Performance standards and metrics
10. Intellectual Property Rights: IP ownership and rights
11. Confidentiality: Protection of confidential information
12. Warranties and Disclaimers: Service warranties and limitations
13. Limitation of Liability: Liability caps and exclusions
14. General Terms: Miscellaneous legal provisions
1. Professional Services: Additional terms for implementation or consulting services when professional services are part of the offering
2. Insurance Requirements: Specific insurance coverage obligations for enterprise clients or high-risk services
3. Disaster Recovery: Business continuity and disaster recovery procedures for mission-critical applications
4. Security Audit Rights: Client rights to audit security measures for clients with strict security requirements
5. Change Control: Procedures for managing changes to services in complex implementations
1. Service Level Agreement (SLA): Detailed service levels, metrics, and remedies
2. Data Processing Agreement: Detailed data protection and processing terms
3. Security Requirements: Detailed security specifications and procedures
4. Pricing Schedule: Detailed pricing, payment terms, and fee structure
5. Support Services: Support level definitions and procedures
6. Acceptable Use Policy: Terms governing acceptable use of the service
7. Service Description: Detailed description of services and functionality
Authors
Affiliate
Agreement
Authorized Users
Business Day
Confidential Information
Customer Data
Data Protection Laws
Documentation
Effective Date
Fees
Force Majeure Event
Initial Term
Intellectual Property Rights
Maintenance Window
Personal Data
Platform
Professional Services
Renewal Term
Service Credits
Service Level Agreement (SLA)
Services
Software
Subscription Term
Support Services
System Requirements
Term
Third-Party Applications
Updates
Upgrades
User Credentials
Virus
Acceptance Testing
Assignment
Audit Rights
Change Control
Compliance with Laws
Confidentiality
Data Protection
Data Security
Dispute Resolution
Force Majeure
Governing Law
Indemnification
Insurance
Intellectual Property
License Grant
Limitation of Liability
Notice
Payment Terms
Performance Standards
Professional Services
Service Availability
Service Credits
Service Levels
Subcontracting
Support Services
Suspension Rights
Term and Termination
Third Party Rights
Updates and Upgrades
Usage Restrictions
Warranties
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