Consumer Rights Act 2015: Primary legislation for consumer contracts. Covers service quality standards, reasonable care and skill requirements, and cancellation rights for consumer service contracts.
Consumer Contracts Regulations 2013: Regulates distance selling and off-premises contracts, specifying cancellation rights including the 14-day cooling-off period for consumers. Formally known as Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Supply of Goods and Services Act 1982: While largely superseded by the Consumer Rights Act for consumer contracts, remains relevant for business-to-business service contracts and their cancellation terms.
Unfair Contract Terms Act 1977: Ensures cancellation terms are fair and reasonable, particularly important in business-to-business contracts. Controls the extent to which liability for breach of contract can be excluded.
Unfair Terms in Consumer Contracts Regulations 1999: Protects consumers against unfair contract terms, including unfair cancellation penalties and notice periods in service contracts.
GDPR and Data Protection Act 2018: Relevant when cancellation of services involves handling personal data, ensuring proper data protection procedures are followed during the cancellation process.
