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Transition Services Agreement
1. Parties: Identifies the service provider and recipient entities entering into the agreement
2. Background: Explains the context of the transition and relationship between the parties
3. Definitions: Defines key terms used throughout the agreement
4. Services: Outlines the scope and nature of transition services to be provided
5. Service Levels: Specifies the required performance standards for the services
6. Duration and Extension: Specifies the term of the agreement and any extension options
7. Charges and Payment: Details the fees, payment terms, and invoicing procedures
8. Governance and Management: Establishes oversight structure and management processes
9. Data Protection and Security: Addresses data handling requirements and security measures
10. Confidentiality: Defines confidential information and protection requirements
11. Intellectual Property: Addresses ownership and usage rights of IP during transition
12. Liability and Indemnification: Sets out liability limitations and indemnification obligations
13. Force Majeure: Covers circumstances excusing performance obligations
14. Termination: Details termination rights and consequences
15. General Provisions: Contains standard legal boilerplate provisions
1. Employee Matters: Required when the transition involves transfer or sharing of employees
2. Migration Support: Include when specific migration or knowledge transfer activities are needed
3. Third Party Contracts: Needed when managing contracts with third party vendors is part of the services
4. Business Continuity: Include for critical services requiring specific continuity measures
5. Exit Management: Required for complex transitions needing detailed exit planning
6. Regulatory Compliance: Include for heavily regulated industries or services
7. Insurance: Required when specific insurance coverage needs to be maintained
8. Anti-Corruption: Include for international services or high-risk jurisdictions
1. Schedule 1 - Services Description: Detailed description of each service to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements and measurement criteria
3. Schedule 3 - Charges: Detailed pricing structure and cost allocation methodology
4. Schedule 4 - Governance Procedures: Detailed procedures for oversight and management
5. Schedule 5 - Contact Details and Escalation: Key personnel and escalation procedures
6. Schedule 6 - Service Dependencies: Dependencies required for service delivery
7. Schedule 7 - Data Processing Agreement: Detailed data protection and processing requirements
8. Schedule 8 - Exit Plan: Detailed procedures for service transition at termination
9. Appendix A - Form of Change Order: Template for documenting changes to services
10. Appendix B - Reports: Templates and requirements for service reporting
Authors
Affiliate
Agreement
Applicable Law
Business Day
Charges
Commencement Date
Confidential Information
Control
Data Protection Laws
Deliverables
Effective Date
Exit Period
Force Majeure Event
Good Industry Practice
Governance Body
Group
Intellectual Property Rights
Key Personnel
Material Breach
Migration Plan
Notice
Parent Company
Performance Standards
Personal Data
Recipient
Related Agreements
Service Credits
Service Hours
Service Levels
Service Provider
Service Recipient
Services
Subcontractor
Term
Termination Date
Transition Period
Third Party Contracts
Wind-Down Period
Working Hours
Change Control Procedure
Dispute Resolution Procedure
Emergency
Implementation Plan
KPIs
Quality Standards
Recovery Time Objective
Service Failure
Service Modification
Steering Committee
Service Levels
Charges and Payment
Term and Duration
Transition and Implementation
Performance Standards
Governance
Change Control
Data Protection
Confidentiality
Intellectual Property
Personnel
Subcontracting
Audit Rights
Force Majeure
Liability and Indemnification
Insurance
Assignment and Transfer
Dispute Resolution
Termination
Exit Management
Business Continuity
Regulatory Compliance
Anti-Corruption
Competition Law
Notice Requirements
Third Party Rights
Entire Agreement
Severability
Governing Law
Jurisdiction
Amendments
Waiver
Further Assurance
Counterparts
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