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Enterprise Subscription Agreement
1. Parties: Identification of the contracting parties, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the subscription service
3. Definitions: Definitions of key terms used throughout the agreement
4. Subscription Service: Detailed description of the subscription service, access rights, and service levels
5. License Grant: Scope of license, usage rights, and restrictions
6. Fees and Payment: Subscription fees, payment terms, invoicing, and late payment consequences
7. Term and Termination: Duration of agreement, renewal terms, and termination rights
8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
9. Provider Obligations: Provider's service commitments, support, and maintenance obligations
10. Data Protection: GDPR compliance, data processing terms, and security measures
11. Intellectual Property Rights: IP ownership, protection, and infringement procedures
12. Confidentiality: Protection of confidential information and trade secrets
13. Warranties: Service warranties and disclaimers
14. Liability and Indemnification: Limitation of liability and mutual indemnification obligations
15. Force Majeure: Events excusing performance and related procedures
16. General Provisions: Miscellaneous legal terms including notices, assignment, and governing law
1. Professional Services: Include when implementation, training, or consulting services are part of the offering
2. Service Credits: Include when offering service level credits for performance failures
3. Disaster Recovery: Include for critical enterprise services requiring specific disaster recovery commitments
4. Security Requirements: Include for customers requiring specific security standards or certifications
5. Audit Rights: Include for regulated industries or when customers require audit rights
6. Insurance: Include when specific insurance coverage is required
7. Change Control: Include when formal change management procedures are needed
8. Competitive Restrictions: Include when imposing non-compete or exclusivity provisions
1. Service Description: Detailed technical specifications and functionality of the subscription service
2. Service Level Agreement: Performance metrics, service levels, and remedies
3. Support and Maintenance: Support tiers, response times, and maintenance procedures
4. Data Processing Agreement: GDPR-compliant data processing terms and security measures
5. Pricing Schedule: Detailed pricing, payment terms, and calculation methods
6. Technical Requirements: Customer infrastructure and technical requirements
7. Implementation Plan: Timeline and milestones for service implementation
8. Security Policy: Detailed security requirements and procedures
9. Acceptable Use Policy: Detailed terms of service use and restrictions
10. Business Continuity Plan: Disaster recovery and business continuity procedures
Authors
Authorized Users
Business Day
Confidential Information
Customer
Customer Data
Data Controller
Data Processor
Data Protection Laws
Documentation
Effective Date
Enterprise Subscription
Fees
Force Majeure Event
GDPR
Intellectual Property Rights
Maintenance Window
Normal Business Hours
Personal Data
Platform
Professional Services
Provider
Renewal Term
Service Credits
Service Level Agreement
Service Levels
Services
Software
Subscription Term
Support Services
System Administrator
Term
Third-Party Applications
Updates
Upgrades
User Credentials
Virus
Vulnerability
Working Hours
License Scope
Service Access
Payment Terms
Service Levels
Performance Standards
Support Services
Maintenance
Customer Obligations
Provider Obligations
Data Protection
Data Processing
Security Requirements
Intellectual Property
Confidentiality
Warranties
Indemnification
Limitation of Liability
Term and Termination
Force Majeure
Audit Rights
Insurance
Assignment
Subcontracting
Notices
Governing Law
Dispute Resolution
Entire Agreement
Severability
Variation
Waiver
Third Party Rights
Anti-Corruption
Export Control
Data Backup
Business Continuity
Service Suspension
Emergency Maintenance
Change Management
Exit Assistance
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