Service Delivery Agreement Template for Denmark

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Service Delivery Agreement

Document background

This Service Delivery Agreement template is designed for use in the Danish market when establishing a formal contractual relationship for the provision of professional services. It is particularly relevant when a business or organization (the service provider) agrees to deliver specific services to another entity (the customer) on an ongoing or project basis. The document incorporates key requirements under Danish law and EU regulations, including necessary provisions for GDPR compliance, consumer protection, and commercial practices. The agreement is structured to accommodate various service types while maintaining compliance with Danish legal requirements and business practices. It includes comprehensive provisions for service levels, performance metrics, payment terms, and risk allocation, making it suitable for both straightforward service arrangements and complex service delivery relationships.

Suggested Sections

1. Parties: Identification and details of the service provider and customer, including registration numbers and authorized representatives

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation

4. Scope of Services: Detailed description of services to be provided, including key deliverables and service standards

5. Term and Commencement: Duration of the agreement and conditions for commencement

6. Service Provider's Obligations: Key responsibilities and commitments of the service provider

7. Customer's Obligations: Key responsibilities and commitments of the customer

8. Fees and Payment Terms: Pricing structure, payment schedule, invoicing, and late payment consequences

9. Service Levels: Performance standards, KPIs, and measurement criteria

10. Data Protection and GDPR Compliance: Obligations regarding personal data processing and protection

11. Confidentiality: Protection of confidential information and trade secrets

12. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP

13. Liability and Indemnification: Limitations of liability, indemnification obligations, and insurance requirements

14. Force Majeure: Provisions for handling events beyond reasonable control

15. Termination: Grounds for termination, notice periods, and consequences of termination

16. Governing Law and Jurisdiction: Application of Danish law and jurisdiction for dispute resolution

Optional Sections

1. Change Control: Procedures for requesting and implementing changes to services - include when services are likely to evolve

2. Audit Rights: Customer's rights to audit service provider's compliance - include for regulated industries or critical services

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Staff and Subcontractors: Requirements for personnel and use of subcontractors - include when specific expertise or security clearance is needed

5. Insurance: Specific insurance requirements - include for high-risk services

6. Non-Solicitation: Restrictions on hiring other party's employees - include when significant intellectual capital is involved

7. Exit Management: Detailed provisions for service transition upon termination - include for complex or critical services

8. Environmental Compliance: Environmental standards and requirements - include for services with environmental impact

9. Anti-Corruption and Ethics: Compliance with anti-corruption laws - include for international services or public sector contracts

10. Security Requirements: Specific security protocols and requirements - include for services involving sensitive data or systems

Suggested Schedules

1. Service Description: Detailed technical specifications and scope of services

2. Service Levels and KPIs: Detailed performance metrics, measurement methods, and reporting requirements

3. Pricing and Payment Schedule: Detailed fee structure, rates, and payment milestones

4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and requirements

5. Personnel and Key Contacts: List of key personnel, roles, and contact information

6. Technical Requirements: Specific technical standards, systems, and infrastructure requirements

7. Change Request Template: Standard form for requesting and documenting changes to services

8. Security Policies: Detailed security protocols and requirements

9. Business Continuity Plan: Detailed procedures for ensuring service continuity

10. Exit Plan: Detailed procedures for service transition upon termination

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