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Standard Master Services Agreement
1. Parties: Identification of contracting parties including full legal names, company registration numbers (CVR numbers in Denmark), and registered addresses
2. Background: Context of the agreement, relationship between parties, and general purpose of the services arrangement
3. Definitions: Defined terms used throughout the agreement, ensuring consistent interpretation
4. Services: General description of services to be provided, service levels, and performance standards
5. Term and Termination: Duration of the agreement, renewal terms, and termination rights including notice periods
6. Fees and Payment: Pricing structure, payment terms, invoicing requirements, and late payment consequences in accordance with Danish Interest Act
7. Service Provider Obligations: Key responsibilities and commitments of the service provider, including compliance with laws and professional standards
8. Customer Obligations: Customer's responsibilities, including cooperation, access, and information provision
9. Data Protection: GDPR compliance measures, data processing terms, and data security requirements
10. Intellectual Property Rights: Ownership and licensing of IP, including pre-existing IP and newly created materials
11. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms
12. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
13. Force Majeure: Events excusing performance and associated procedures
14. Governing Law and Jurisdiction: Danish law as governing law and jurisdiction of Danish courts
15. General Provisions: Standard boilerplate including assignment, severability, entire agreement, and amendments
1. Audit Rights: Include when services involve financial transactions, regulatory compliance, or critical data processing
2. Business Continuity: Include for critical services or when required by regulatory obligations
3. Security Requirements: Include when services involve IT systems, sensitive data, or physical security
4. Personnel Requirements: Include when services are delivered by specific key personnel or on-site staff
5. Compliance with Specific Regulations: Include when services are subject to industry-specific regulations
6. Service Credits: Include when specific service levels are critical and require financial incentives
7. Transition Services: Include when complex service transition in or out is required
8. Change Control: Include for long-term or complex services requiring formal change management
1. Schedule 1 - Services Description: Detailed description of services, deliverables, and technical requirements
2. Schedule 2 - Service Levels: Specific service levels, measurement criteria, and reporting requirements
3. Schedule 3 - Charges: Detailed pricing, rate cards, expenses, and payment milestones
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and details
5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements
6. Schedule 6 - Key Personnel: Identification of key personnel and their roles
7. Appendix A - Change Request Form: Template for requesting and documenting changes to services
8. Appendix B - Service Report Template: Template for regular service reporting
9. Appendix C - Contact Details: Key contacts and escalation procedures for both parties
Authors
Agreement
Applicable Law
Background IP
Business Day
Charges
Commencement Date
Confidential Information
Customer
Customer Data
Customer Materials
Data Protection Laws
Deliverables
Documentation
Effective Date
Force Majeure Event
Good Industry Practice
Group
Initial Term
Intellectual Property Rights
Key Personnel
Loss
Material Breach
Notice
Personal Data
Personnel
Processing
Project
Related Agreements
Renewal Term
Representatives
Schedule
Services
Service Credits
Service Levels
Service Provider
Statement of Work
Subcontractor
Term
Third Party
Working Hours
Works
CVR Number
Data Controller
Data Processor
Data Subject
GDPR
Supervisory Authority
VAT
Danish Business Day
Services Scope
Term and Duration
Service Provider Obligations
Customer Obligations
Fees and Payment
Invoicing
Service Levels
Key Performance Indicators
Personnel
Subcontracting
Data Protection
Confidentiality
Intellectual Property
Non-Competition
Non-Solicitation
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Assignment and Novation
Change Control
Dispute Resolution
Governing Law
Jurisdiction
Notices
Entire Agreement
Severability
Waiver
Third Party Rights
Amendments
Counterparts
Compliance with Laws
Anti-Corruption
Record Keeping
Audit Rights
Business Continuity
Security Requirements
Environmental Compliance
Health and Safety
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