Collection Agency Contract Template for Australia

1. International Collections: Include when services extend to collecting debts from overseas debtors

2. Legal Proceedings: Include when the agency is authorized to initiate legal proceedings on behalf of the client

3. Skip Tracing Services: Include when the agency will provide debtor location services

4. Credit Reporting: Include when the agency will interact with credit reporting bodies

5. Performance Metrics: Include when specific performance targets and KPIs are required

6. Insurance Requirements: Include when specific insurance coverage levels are required beyond standard coverage

7. Subcontracting: Include when the agency may need to engage subcontractors

8. Data Security: Include when specific data security protocols or standards are required

1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees, commissions, and charges

2. Schedule 2 - Service Level Agreement: Specific performance standards, response times, and service metrics

3. Schedule 3 - Operational Procedures: Detailed collection procedures and protocols

4. Schedule 4 - Reporting Templates: Standard formats for regular reporting and accounting

5. Schedule 5 - Compliance Checklist: Specific compliance requirements and procedures

6. Appendix A - Power of Attorney: Standard form of power of attorney if required

7. Appendix B - Communication Templates: Approved templates for debtor communications

8. Appendix C - Security Requirements: Detailed IT and data security requirements