Document background
The Turn Down Letter is a crucial document used in the United Arab Emirates' business and financial sector to formally communicate the rejection of applications for various products, services, or requests. It must be drafted in compliance with UAE Federal Law No. 14 of 2018 (Central Bank Law), Consumer Protection Law, and other relevant regulations. The document is typically issued by financial institutions, banks, or other service providers when declining applications for credit, loans, account openings, or other financial services. The Turn Down Letter must include specific elements required by UAE law, such as clear reasoning for the rejection, information about consumer rights, and any applicable appeal processes. It serves as both a legal record and a professional communication tool, requiring careful attention to regulatory compliance while maintaining professional courtesy.
