Client Service Agreement Template for Denmark

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Client Service Agreement

Document background
The Client Service Agreement is a fundamental business document used to formalize professional service relationships under Danish law. It is particularly relevant when a business or individual (the service provider) agrees to provide professional services to another entity or person (the client). This agreement type is essential for establishing clear expectations, rights, and obligations of both parties, while ensuring compliance with Danish legal requirements, including the Danish Contracts Act (Aftaleloven) and, where applicable, GDPR requirements. The document typically covers service scope, quality standards, payment terms, liability provisions, and termination conditions, making it suitable for various professional service arrangements from consulting to technical services. It's designed to provide both legal protection and practical operational guidance for ongoing service relationships in the Danish business context.
Suggested Sections

1. Parties: Identification and details of the service provider and client, including business registration numbers (CVR numbers) and registered addresses

2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship

3. Definitions: Key terms used throughout the agreement, including definition of Services, Deliverables, and other important concepts

4. Scope of Services: Detailed description of services to be provided, including any specific requirements or standards

5. Service Provider's Obligations: Key responsibilities and commitments of the service provider, including quality standards and professional conduct

6. Client's Obligations: Client's responsibilities, including cooperation, access provision, and information sharing

7. Fees and Payment Terms: Pricing structure, payment schedule, invoicing details, and late payment consequences under Danish law

8. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination including notice periods

9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created intellectual property

10. Confidentiality: Protection of confidential information and trade secrets

11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements

12. Force Majeure: Circumstances excusing performance and related procedures

13. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for dispute resolution

14. General Provisions: Standard clauses including severability, entire agreement, and amendments

Optional Sections

1. Data Processing Terms: Required when personal data processing is involved, ensuring GDPR compliance

2. Service Levels: Include when specific performance metrics and related penalties/rewards are needed

3. Compliance with Laws: Detailed compliance obligations when operating in regulated industries

4. Insurance: Specific insurance requirements for high-risk or regulated services

5. Change Management: Procedures for changing service scope or specifications in complex service arrangements

6. Business Continuity: Required for critical services or when mandated by industry regulations

7. Subcontracting: Include when service provider may need to engage subcontractors

8. Exit Assistance: Important for complex services requiring transition upon termination

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables

2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and related incentives/penalties

4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details

6. Schedule 6 - Security Requirements: IT and physical security requirements and procedures

7. Appendix A - Change Request Form: Template for requesting and documenting service changes

8. Appendix B - Service Report Template: Standard format for service performance reporting

Authors

Relevant legal definitions
Clauses
Relevant Industries
Relevant Teams
Relevant Roles
Industries
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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