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Client Service Agreement
1. Parties: Identification and details of the service provider and client, including business registration numbers (CVR numbers) and registered addresses
2. Background: Context of the agreement and brief description of the parties' intention to enter into a service relationship
3. Definitions: Key terms used throughout the agreement, including definition of Services, Deliverables, and other important concepts
4. Scope of Services: Detailed description of services to be provided, including any specific requirements or standards
5. Service Provider's Obligations: Key responsibilities and commitments of the service provider, including quality standards and professional conduct
6. Client's Obligations: Client's responsibilities, including cooperation, access provision, and information sharing
7. Fees and Payment Terms: Pricing structure, payment schedule, invoicing details, and late payment consequences under Danish law
8. Term and Termination: Duration of the agreement, renewal terms, and circumstances for termination including notice periods
9. Intellectual Property Rights: Ownership and usage rights of pre-existing and created intellectual property
10. Confidentiality: Protection of confidential information and trade secrets
11. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
12. Force Majeure: Circumstances excusing performance and related procedures
13. Governing Law and Jurisdiction: Specification of Danish law as governing law and jurisdiction for dispute resolution
14. General Provisions: Standard clauses including severability, entire agreement, and amendments
1. Data Processing Terms: Required when personal data processing is involved, ensuring GDPR compliance
2. Service Levels: Include when specific performance metrics and related penalties/rewards are needed
3. Compliance with Laws: Detailed compliance obligations when operating in regulated industries
4. Insurance: Specific insurance requirements for high-risk or regulated services
5. Change Management: Procedures for changing service scope or specifications in complex service arrangements
6. Business Continuity: Required for critical services or when mandated by industry regulations
7. Subcontracting: Include when service provider may need to engage subcontractors
8. Exit Assistance: Important for complex services requiring transition upon termination
1. Schedule 1 - Service Description: Detailed specification of services, methodologies, and deliverables
2. Schedule 2 - Pricing and Payment: Detailed fee structure, rates, expenses, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, measurement methods, and related incentives/penalties
4. Schedule 4 - Contact Details: Key personnel and escalation contacts for both parties
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and details
6. Schedule 6 - Security Requirements: IT and physical security requirements and procedures
7. Appendix A - Change Request Form: Template for requesting and documenting service changes
8. Appendix B - Service Report Template: Standard format for service performance reporting
Authors
Services
Deliverables
Service Levels
Fees
Confidential Information
Intellectual Property Rights
Force Majeure
Business Day
Commencement Date
Initial Term
Renewal Term
Client Materials
Service Provider Materials
Personal Data
Data Protection Laws
GDPR
Applicable Laws
Change Request
Key Personnel
Service Credits
Service Provider Systems
Client Systems
Service Location
Acceptance Criteria
Documentation
Good Industry Practice
Group Company
Losses
Material Breach
Personnel
Representatives
Security Requirements
Service Hours
Service Reports
Specifications
Subcontractor
Term
Third Party
Working Hours
VAT
Exit Plan
Definitions
Service Scope
Term
Service Provider Obligations
Client Obligations
Fees and Payment
Service Levels
Change Control
Intellectual Property
Confidentiality
Data Protection
Personnel
Subcontracting
Warranties
Indemnification
Limitation of Liability
Insurance
Force Majeure
Termination
Exit Management
Assignment
Notices
Amendments
Severability
Entire Agreement
Third Party Rights
Dispute Resolution
Governing Law
Jurisdiction
Compliance with Laws
Anti-Corruption
Business Continuity
Audit Rights
Security Requirements
Non-Solicitation
Publicity
Quality Assurance
Reporting
Performance Review
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