Recruitment Process Outsourcing Service Level Agreements Template for United States

1. Technology and Systems Access: Required when the RPO provider will use or integrate with client's recruitment systems

2. International Recruitment: Include when services cover multiple countries or international recruitment

3. Volume Commitments: Include when there are minimum recruitment volume guarantees or tiered pricing based on volume

4. Transition Services: Required when transitioning from internal recruitment or another provider

5. Diversity and Inclusion Requirements: Include specific D&I targets and reporting requirements if part of the service scope

6. Background Check Requirements: Include when the RPO provider is responsible for conducting background checks

7. Training and Knowledge Transfer: Include when the RPO provider must provide training to client's staff

8. Business Continuity: Include detailed disaster recovery and business continuity requirements for critical recruitment processes

1. Schedule A - Service Description: Detailed breakdown of all recruitment services, processes, and methodologies

2. Schedule B - Service Levels and KPIs: Comprehensive list of performance metrics, measurement methods, and reporting requirements

3. Schedule C - Pricing and Fee Structure: Detailed pricing models, fee calculations, and payment terms

4. Schedule D - Implementation Plan: Timeline and milestones for service implementation or transition

5. Schedule E - Data Processing Requirements: Specific requirements for handling candidate and employee data

6. Schedule F - Reports and Documentation: Templates and specifications for required reports and documentation

7. Appendix 1 - Technology Requirements: Technical specifications for systems integration and access

8. Appendix 2 - Compliance Checklist: Detailed compliance requirements and verification procedures

9. Appendix 3 - Contact Matrix: Key contacts and escalation procedures for both parties