External Service Level Agreement Generator for United States

1. Transition Services: Required when service transfer from another provider or transition to a new provider needs to be addressed

2. Regulatory Compliance: Needed for heavily regulated industries or when handling sensitive data

3. Intellectual Property Rights: Important when services involve creation or use of intellectual property

4. Personnel Requirements: Necessary when specific qualifications or security clearances are required

5. Multi-jurisdiction Services: Required when services are provided across multiple countries or states

6. Third-party Dependencies: Include when service delivery depends on third-party providers

7. Customer Obligations: Detailed section needed when customer has significant responsibilities

8. Environmental Requirements: Include when services have environmental impact or sustainability requirements

1. Schedule A - Service Descriptions: Detailed technical specifications of each service component

2. Schedule B - Service Level Metrics: Detailed performance targets, measurement methods, and reporting requirements

3. Schedule C - Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule D - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule E - Security Requirements: Detailed security protocols, standards, and compliance requirements

6. Schedule F - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Appendix 1 - Technical Infrastructure: Details of technical infrastructure and system requirements

8. Appendix 2 - Report Templates: Standard templates for performance and service level reporting

9. Appendix 3 - Contact Matrix: Key personnel and contact information for both parties