Infrastructure Sla Template for United States

1. Compliance with Regulatory Requirements: Include when services are subject to specific regulatory frameworks or industry standards

2. Data Protection and Privacy: Include when services involve processing or storing sensitive data

3. Third-Party Service Providers: Include when subcontractors or third-party services are part of the infrastructure solution

4. Intellectual Property Rights: Include when proprietary technology or software is involved in the infrastructure services

5. Change Management: Include for complex infrastructure services requiring formal change control procedures

6. Training and Knowledge Transfer: Include when service provider must provide training or documentation to customer staff

7. Exit Management: Include when complex transition arrangements are needed at contract end

8. Environmental Requirements: Include when services have significant environmental impact or sustainability requirements

1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and performance metrics

2. Schedule 2 - Pricing and Service Credits: Detailed pricing structure and service credit calculations

3. Schedule 3 - Support Services: Detailed support procedures, escalation paths, and contact information

4. Schedule 4 - Technical Requirements: Detailed technical specifications of infrastructure components

5. Schedule 5 - Security Standards: Detailed security requirements and compliance standards

6. Schedule 6 - Disaster Recovery Plan: Detailed procedures for disaster recovery and business continuity

7. Schedule 7 - Report Templates: Templates for various service reports and performance measurements

8. Schedule 8 - Operational Procedures: Detailed operational procedures and processes

9. Appendix A - Definitions: Extended list of technical and business terms used in the agreement

10. Appendix B - Contact Information: List of key contacts and escalation matrices