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The SaaS Master Service Agreement serves as the foundational contract between a software provider and customer for the delivery of cloud-based software services. This agreement is designed for use in the United States market and incorporates relevant federal and state law requirements. It should be used when establishing a long-term SaaS relationship where the provider will deliver one or more software services to the customer over time. The agreement covers critical aspects including service levels, data protection, security measures, intellectual property rights, warranties, and liability allocation. It's structured to allow addition of specific services through schedules while maintaining consistent overarching terms. This template is particularly suitable for enterprise-level SaaS deployments where comprehensive terms and robust protections are required.
