Maintenance Support Agreement Template for New Zealand

1. Emergency Services: Include when 24/7 emergency response services are part of the maintenance arrangement

2. Warranties: Include when specific warranties are offered beyond statutory guarantees

3. Subcontracting: Include when the service provider may need to engage subcontractors

4. Performance Bonds: Include for high-value maintenance contracts requiring additional security

5. Intellectual Property: Include when maintenance involves proprietary systems or documentation

6. Data Protection: Include when significant personal or sensitive data processing is involved

7. Environmental Compliance: Include when maintenance activities have environmental implications

8. Training and Knowledge Transfer: Include when client staff training is part of the service

1. Schedule 1 - Service Specifications: Detailed description of maintenance services, including frequency and scope of routine maintenance

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements, measurement methods, and reporting requirements

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees, rates for additional services, and price adjustment mechanisms

4. Schedule 4 - Maintenance Schedule: Timetable of planned maintenance activities and intervals

5. Schedule 5 - Equipment and Assets: List of equipment and assets covered by the maintenance agreement

6. Schedule 6 - Contact Details and Escalation Procedures: Key contact information and procedures for issue escalation

7. Appendix A - Incident Report Template: Standard template for reporting maintenance incidents and issues

8. Appendix B - Health and Safety Procedures: Specific health and safety procedures and requirements