1. Parties: Identification of the repair shop (service provider) and the customer (vehicle owner), including full legal names, business details, and contact information
2. Background: Brief context about the purpose of the agreement and the general nature of automotive repair services to be provided
3. Definitions: Key terms used throughout the agreement, including technical automotive terms and contract-specific terminology
4. Vehicle Details: Specific information about the vehicle including make, model, year, VIN, registration number, and current odometer reading
5. Scope of Services: Detailed description of the repair services to be provided, including initial diagnosis and assessment procedures
6. Price and Payment Terms: Breakdown of costs, payment methods, deposits required, and timing of payments
7. Workshop Policies: Standard operating procedures, workshop access, vehicle storage, and handling of personal items
8. Parts and Materials: Specifications regarding the use of new, used, or aftermarket parts, warranties on parts, and handling of replaced parts
9. Timeframes: Expected completion times, notification procedures for delays, and customer pickup requirements
10. Warranties and Guarantees: Warranty terms for workmanship and parts, aligned with Consumer Guarantees Act requirements
11. Liability and Insurance: Extent of workshop liability, insurance coverage, and customer indemnities
12. Termination: Circumstances under which either party may terminate the agreement and the consequences
13. Dispute Resolution: Process for handling disagreements, including reference to Disputes Tribunal if necessary
14. General Provisions: Standard contract clauses including governing law, entire agreement, and amendments
