Task SLA Template for Australia

1. Disaster Recovery: Procedures for maintaining service continuity in emergency situations - include when critical tasks are involved

2. Data Protection: Specific provisions for handling sensitive data - include when personal or confidential information is processed

3. Intellectual Property: Rights and obligations regarding IP created during service delivery - include when tasks involve creative or technical development

4. Security Requirements: Specific security protocols and standards - include for tasks involving sensitive systems or information

5. Training Requirements: Required training or certification for service delivery personnel - include when specialized skills are needed

6. Transition Services: Procedures for handover at start or end of service - include for complex operational tasks

7. Insurance Requirements: Specific insurance coverage requirements - include for high-risk tasks

8. Compliance Requirements: Industry-specific regulatory compliance - include when tasks are in regulated industries

1. Schedule 1 - Service Specifications: Detailed technical specifications of tasks and delivery standards

2. Schedule 2 - Performance Metrics: Detailed KPIs, measurement methodologies, and reporting templates

3. Schedule 3 - Fee Schedule: Detailed pricing, including rate cards and calculation methods

4. Schedule 4 - Escalation Matrix: Contact details and procedures for different levels of escalation

5. Schedule 5 - Service Locations: List of locations where services will be provided

6. Appendix A - Technical Requirements: Technical specifications, systems, and tools required for service delivery

7. Appendix B - Report Templates: Standard templates for various required reports

8. Appendix C - Service Request Forms: Standard forms for requesting services or reporting issues