Shipping SLA Template for Australia

1. Environmental Compliance: Additional environmental standards and requirements, used when shipping hazardous materials or when parties require specific environmental commitments

2. Custom Clearance Services: Provisions for customs handling and clearance, included for international shipping services

3. Special Handling Requirements: Specific procedures for specialized cargo types, included when dealing with dangerous goods, temperature-sensitive items, or oversized cargo

4. Value-Added Services: Additional services such as packaging, warehousing, or distribution, included when offering services beyond basic shipping

5. Subcontractor Requirements: Terms governing the use of subcontractors, included when the shipping provider may need to engage third parties

6. Technology Integration: Requirements for IT systems integration and data sharing, included when parties require specific technological capabilities

1. Schedule A - Service Level Specifications: Detailed metrics for each service level, including response times, delivery windows, and performance targets

2. Schedule B - Pricing Schedule: Detailed breakdown of all rates, surcharges, and special fees

3. Schedule C - Operating Procedures: Step-by-step procedures for routine operations, emergency responses, and special situations

4. Schedule D - Performance Reporting Template: Standard format for performance reports and KPI tracking

5. Schedule E - Contact Details: List of key contacts and escalation procedures for both parties

6. Appendix 1 - Insurance Requirements: Specific insurance types and coverage levels required

7. Appendix 2 - Compliance Certificates: Copies of relevant regulatory certificates and permits

8. Appendix 3 - Route Maps: Detailed maps of approved shipping routes and delivery points