Document background
The Interdepartmental SLA serves as a crucial document for formalizing service relationships between different departments within government organizations or large institutions in India. This document becomes necessary when departments need to establish clear, measurable service standards and accountability mechanisms for internal service delivery. It is particularly relevant in situations where one department provides crucial support services to another, requiring structured performance monitoring and resource allocation. The agreement should comply with Indian contract law, government procedures, and departmental policies, while incorporating essential elements such as service metrics, reporting requirements, and escalation procedures. The Interdepartmental SLA helps organizations maintain service quality, improve interdepartmental coordination, and ensure efficient resource utilization while providing a clear framework for dispute resolution.
