Document background
The Third Party SLA is essential for organizations in India that either provide or receive services from external parties. This document type is particularly crucial in today's business environment where companies increasingly rely on third-party service providers for critical business functions. The agreement serves as a cornerstone document that defines service expectations, establishes clear performance metrics, and outlines consequences for service failures. Operating under Indian jurisdiction, it must comply with the Indian Contract Act, Information Technology Act, and other relevant regulations. The Third Party SLA typically includes comprehensive details about service definitions, performance standards, monitoring mechanisms, remedial actions, and dispute resolution procedures, making it an indispensable tool for managing service relationships and ensuring accountability.
