Document background
The SLA for API Response Time is a critical document for organizations in India that rely on API services for their business operations. This agreement becomes necessary when businesses need to ensure reliable and consistent API performance, particularly in scenarios where real-time data access and processing are essential. The document addresses the specific requirements of Indian IT laws and regulations while incorporating international best practices for API service management. It outlines detailed service level commitments, measurement methodologies, and compensation mechanisms, providing both technical and legal frameworks for managing API service quality. The SLA is particularly relevant in the context of India's growing digital economy, where businesses increasingly depend on API integrations for critical operations.
