Network SLA Monitoring Template for India

1. Business Continuity and Disaster Recovery: Used when specific provisions for service continuity during disasters are required

2. Security Requirements: Included when specific security protocols or compliance requirements need to be addressed

3. Change Management: Required for environments with frequent changes to monitoring parameters or service levels

4. Service Level Review and Optimization: Include when regular review and adjustment of service levels is desired

5. Multi-location Services: Used when monitoring services cover multiple geographic locations

6. Third-Party Integration: Required when monitoring involves integration with third-party tools or services

7. Custom Reporting Requirements: Include when specific or non-standard reporting formats are needed

8. Training and Knowledge Transfer: Used when the agreement includes provision for training customer staff

1. Schedule A - Technical Specifications: Detailed technical requirements, including network parameters to be monitored

2. Schedule B - Service Level Metrics: Comprehensive list of all service levels with specific thresholds and measurement criteria

3. Schedule C - Monitoring Tools and Systems: Specifications of monitoring tools, systems, and technologies to be used

4. Schedule D - Reporting Templates: Standard formats for various reports to be generated

5. Schedule E - Escalation Matrix: Contact details and escalation procedures for different types of issues

6. Schedule F - Pricing and Service Credits: Detailed pricing structure and service credit calculations

7. Schedule G - Security Protocols: Detailed security requirements and compliance standards

8. Appendix 1 - Network Architecture: Documentation of the network architecture subject to monitoring

9. Appendix 2 - Incident Categories: Classification and definitions of different types of incidents and their priority levels