P1 Incident SLA Template for India

1. Business Continuity: Details of business continuity requirements during extended P1 incidents - include when business continuity is a critical concern

2. Security Requirements: Specific security protocols during P1 incident management - include when handling sensitive data or systems

3. Regulatory Compliance: Specific regulatory requirements for incident management - include when operating in regulated industries

4. Third Party Coordination: Procedures for coordinating with third-party vendors - include when multiple vendors are involved

5. Force Majeure for P1 Events: Specific force majeure conditions related to P1 incidents - include when operating in areas prone to natural disasters or external disruptions

6. Customer Environment Requirements: Specific customer infrastructure requirements - include when service delivery depends on customer systems

1. Schedule 1 - Service Level Metrics: Detailed metrics, calculations, and measurement methods for P1 incident SLAs

2. Schedule 2 - Escalation Matrix: Detailed contact information and escalation hierarchy for P1 incidents

3. Schedule 3 - Service Credits Calculation: Detailed calculation methods and examples for service credits

4. Schedule 4 - Incident Management Procedures: Detailed technical procedures and workflows for P1 incident management

5. Schedule 5 - Systems and Applications in Scope: Detailed list of systems and applications covered under the P1 incident SLA

6. Appendix A - Incident Report Template: Standard template for P1 incident reporting and documentation

7. Appendix B - Root Cause Analysis Template: Template and requirements for post-incident root cause analysis