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Software Subscription Agreement

Software Subscription Agreement Template for Hong Kong

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Key Requirements PROMPT example:

Software Subscription Agreement

"I need a Software Subscription Agreement for a cloud-based accounting software service that we'll provide to Hong Kong SMEs, with standard data protection clauses and monthly subscription pricing starting from March 2025."

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Document background
The Software Subscription Agreement is essential for businesses operating in Hong Kong that provide or subscribe to software services on a recurring basis. This document is particularly relevant in today's digital economy where software is increasingly delivered through cloud-based or subscription models rather than traditional perpetual licenses. It addresses key aspects of the service relationship including access rights, service levels, data protection (compliant with Hong Kong's PDPO), and payment terms. The agreement should be used when establishing any ongoing software service arrangement, whether for cloud-based applications, SaaS solutions, or other subscription-based software offerings. It's designed to comply with Hong Kong's legal framework while providing clear guidelines for service delivery, performance standards, and dispute resolution.
Suggested Sections

1. Parties: Identifies and provides full details of the contracting parties - the software provider and the subscriber

2. Background: Sets out the context of the agreement and brief description of the software service being provided

3. Definitions: Defines key terms used throughout the agreement for clarity and consistency

4. Subscription Grant: Details the scope of the subscription, access rights, and usage limitations

5. Payment Terms: Specifies subscription fees, payment schedule, and related financial terms

6. Service Levels: Defines the performance standards, availability commitments, and support services

7. Customer Obligations: Outlines the subscriber's responsibilities and acceptable use requirements

8. Data Protection and Security: Addresses data handling, privacy compliance, and security measures

9. Intellectual Property Rights: Clarifies ownership and usage rights of the software and related materials

10. Confidentiality: Sets out obligations regarding confidential information protection

11. Term and Termination: Specifies duration, renewal terms, and termination rights

12. Warranties and Disclaimers: Details service warranties and limitations

13. Liability and Indemnification: Establishes liability limits and indemnification obligations

14. General Provisions: Includes standard boilerplate clauses like notices, assignment, and governing law

Optional Sections

1. Professional Services: Include when additional implementation or consulting services are provided

2. Disaster Recovery: Include for critical software systems requiring specific recovery commitments

3. Audit Rights: Include when compliance verification or usage monitoring is required

4. Change Control: Include when formal processes for changes to services or terms are needed

5. Service Credits: Include when financial remedies for service level failures are offered

6. Third-Party Integrations: Include when the software integrates with other systems or services

7. Export Control: Include when software may be subject to export regulations

8. Insurance Requirements: Include for high-value or high-risk implementations

Suggested Schedules

1. Schedule 1 - Service Description: Detailed description of the software functionality and features

2. Schedule 2 - Service Level Agreement: Detailed performance metrics, support levels, and resolution times

3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, payment terms, and pricing adjustments

4. Schedule 4 - Technical Requirements: Minimum system requirements and technical specifications

5. Schedule 5 - Data Processing Agreement: Detailed terms for personal data handling and protection

6. Schedule 6 - Support Services: Details of support services, including hours and response times

7. Appendix A - Authorized Users: Template for listing authorized users and access levels

8. Appendix B - Security Requirements: Detailed security protocols and compliance requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant legal definitions
Authorized Users
Business Day
Confidential Information
Customer Data
Documentation
Effective Date
Fees
Force Majeure Event
Intellectual Property Rights
Maintenance
Personal Data
Platform
Service Credits
Service Levels
Services
Software
Subscription Period
Subscription Term
Support Services
System Requirements
Technical Specifications
Territory
Third-Party Software
Updates
Upgrades
User Credentials
Virus
Working Hours
Service Provider
Customer
Designated Contact
Emergency Maintenance
Implementation Services
Integration
Maintenance Window
Professional Services
Response Time
Security Policy
Service Environment
SLA
Subscription Fees
Usage Data
User Access Levels
Data Protection Laws
Scheduled Maintenance
Service Availability
Critical Error
Disaster Recovery Plan
Good Industry Practice
Hosting Services
Material Breach
Clauses
Access Grant
Acceptable Use
Audit Rights
Authorized Users
Change Control
Confidentiality
Data Protection
Dispute Resolution
Fees and Payment
Force Majeure
Governing Law
Implementation
Indemnification
Intellectual Property
Liability Limitation
License Restrictions
Maintenance and Support
Notice
Professional Services
Representations and Warranties
Security Requirements
Service Levels
Service Credits
Subscription Term
Suspension Rights
Term and Termination
Third-Party Terms
Updates and Upgrades
User Obligations
Variation
Assignment
Boilerplate
Competition Law
Disaster Recovery
Export Control
Insurance
Integration
Performance Standards
Software Acceptance
Survival
Technical Requirements
Relevant Industries

Technology

Financial Services

Healthcare

Retail

Manufacturing

Professional Services

Education

Telecommunications

Insurance

Real Estate

Logistics

E-commerce

Media and Entertainment

Consulting

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Information Security

Vendor Management

Operations

Digital Transformation

Risk Management

Finance

Relevant Roles

Chief Technology Officer

IT Director

Procurement Manager

Legal Counsel

Contract Manager

Software License Manager

Information Security Officer

Chief Information Officer

Vendor Management Officer

Compliance Officer

IT Procurement Specialist

Enterprise Architect

Operations Manager

Digital Transformation Manager

Industries
Hong Kong Contract Law (Cap. 26 Law Amendment and Reform (Consolidation) Ordinance): Governs the formation, validity, and enforcement of contracts in Hong Kong, including basic principles of offer, acceptance, consideration, and contractual terms
Electronic Transactions Ordinance (Cap. 553): Provides legal recognition of electronic records and signatures, crucial for software subscription agreements executed electronically
Personal Data (Privacy) Ordinance (Cap. 486): Regulates the collection, handling, and use of personal data, which is relevant if the software processes user information
Copyright Ordinance (Cap. 528): Protects intellectual property rights in software and related documentation, including licensing terms and restrictions
Trade Descriptions Ordinance (Cap. 362): Ensures truthful representation of products and services, including software capabilities and features
Competition Ordinance (Cap. 619): Prevents anti-competitive practices in licensing terms and market restrictions
Supply of Services (Implied Terms) Ordinance (Cap. 457): Implies certain terms into contracts for services, including requirements for reasonable care and skill in service provision
Control of Exemption Clauses Ordinance (Cap. 71): Limits the extent to which liability can be excluded or restricted in contracts, affecting limitation of liability clauses
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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