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Service Evaluation Form

Service Evaluation Form Template for Hong Kong

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Key Requirements PROMPT example:

Service Evaluation Form

"I need a Service Evaluation Form for my Hong Kong-based healthcare clinic that includes patient satisfaction metrics and medical service quality indicators, with specific sections for evaluating both medical practitioners and support staff performance."

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Document background
The Service Evaluation Form is a crucial tool for organizations operating in Hong Kong to gather and assess feedback about their service delivery. This document is typically used after the completion of a service transaction to measure customer satisfaction, service quality, and compliance with organizational standards. The form includes sections for both quantitative ratings and qualitative feedback, enabling comprehensive evaluation of service performance. It is designed to comply with Hong Kong's regulatory requirements, particularly the Personal Data (Privacy) Ordinance and consumer protection laws. The document serves multiple purposes: quality control, performance monitoring, customer satisfaction measurement, and continuous improvement planning. It can be customized for various service types while maintaining a standardized format for data analysis and reporting.
Suggested Sections

1. Service Identification Details: Basic information identifying the specific service being evaluated, including service reference numbers, date of service, and location

2. Evaluator Information: Details of the person completing the evaluation, including their role and relationship to the service

3. Service Provider Information: Identity of the service provider and specific staff member(s) involved in service delivery

4. Quantitative Assessment: Numerical rating scales for various service aspects (e.g., quality, timeliness, professionalism)

5. Qualitative Feedback: Open-ended questions for detailed feedback and specific observations

6. Overall Rating: Summary evaluation and recommendation scores

7. Declaration: Statement confirming the truthfulness of the evaluation and consent for data processing

Optional Sections

1. Service Cost Assessment: Optional section for evaluating value for money, used when cost evaluation is relevant to the service type

2. Photo/Evidence Upload: Section for attaching supporting documentation, used when physical evidence might be relevant

3. Follow-up Authorization: Optional section for permission to contact the evaluator for additional feedback

4. Department-Specific Criteria: Additional evaluation criteria specific to particular service departments or types

5. Improvement Suggestions: Dedicated section for constructive feedback and suggestions, used for more comprehensive evaluations

Suggested Schedules

1. Rating Scale Guide: Detailed explanation of the rating scales and scoring criteria

2. Service Standards: Reference document outlining the expected service standards being evaluated against

3. Privacy Notice: Detailed information about how the evaluation data will be processed and stored

4. Category-Specific Criteria: Specialized evaluation criteria for different service categories

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Linkedin in social icon imageX social icon image
alex.den.21@genieai.co
Relevant Industries

Healthcare

Professional Services

Financial Services

Education

Hospitality

Retail

Information Technology

Telecommunications

Consulting

Customer Service

Public Services

Transportation

Relevant Teams

Quality Assurance

Customer Service

Operations

Compliance

Customer Experience

Performance Management

Service Delivery

Business Process

Customer Relations

Service Excellence

Relevant Roles

Quality Assurance Manager

Customer Service Manager

Operations Director

Service Delivery Manager

Compliance Officer

Customer Experience Manager

Performance Analyst

Department Head

Service Coordinator

Business Process Manager

Customer Relations Manager

Service Excellence Director

Industries
Personal Data (Privacy) Ordinance (Cap. 486): Regulates the collection, handling, and use of personal data. Relevant for any personal information collected through the evaluation form.
Contract Law under Hong Kong Common Law: Governs the fundamental principles of contract formation and enforcement in Hong Kong, including terms and conditions related to service evaluation.
Supply of Services (Implied Terms) Ordinance (Cap. 457): Sets out implied terms in service contracts regarding quality and fitness for purpose, which may be relevant for service evaluation criteria.
Trade Descriptions Ordinance (Cap. 362): Ensures truthful representation of services and prevents false descriptions, relevant for maintaining accuracy in service evaluation metrics.
Electronic Transactions Ordinance (Cap. 553): Relevant if the service evaluation form is to be completed and processed electronically.
Control of Exemption Clauses Ordinance (Cap. 71): Regulates the use of exemption clauses in contracts, which may be relevant if the evaluation form includes any liability limitations.
Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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