Consumer Rights Act 2015: Primary legislation governing consumer rights in service contracts, including quality of service, information requirements, and unfair terms in B2C relationships
Supply of Goods and Services Act 1982: Establishes implied terms in contracts for the supply of services, including requirements for reasonable care and skill, reasonable time, and reasonable charge
Unfair Contract Terms Act 1977: Regulates clauses that exclude or limit liability, making some terms automatically void and others subject to reasonableness tests
Consumer Contracts Regulations 2013: Covers information requirements, cancellation rights, and additional charges in consumer contracts, particularly relevant for distance selling
Consumer Protection from Unfair Trading Regulations 2008: Prohibits unfair commercial practices, misleading actions and omissions, and aggressive practices in business-to-consumer transactions
UK GDPR: Post-Brexit data protection regulation governing the processing of personal data, including requirements for lawful processing and data subject rights
Data Protection Act 2018: The UK's implementation of data protection laws, working alongside UK GDPR to regulate personal data processing and protection
Privacy and Electronic Communications Regulations: Specific rules for electronic communications, including requirements for cookies, electronic marketing, and communication services
Employment Rights Act 1996: Fundamental legislation protecting workers' rights, relevant if the service agreement involves staff or contractor relationships
Equality Act 2010: Prohibits discrimination in service provision and employment, ensuring equal treatment regardless of protected characteristics
Electronic Commerce Regulations 2002: Governs online service provision, including requirements for service provider information and commercial communications
Consumer Rights (Payment Surcharges) Regulations 2012: Restricts businesses' ability to charge consumers additional fees for using specific payment methods
Misrepresentation Act 1967: Provides remedies for false statements made during contract formation that induced the other party to enter into the contract
ADR for Consumer Disputes Regulations 2015: Sets requirements for alternative dispute resolution in consumer contracts, including information obligations about ADR schemes
