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Standard Service Agreement Terms And Conditions
"I need Standard Service Agreement Terms and Conditions for my IT consultancy business based in Manchester, focusing on cloud migration services, with specific provisions for data protection and service level agreements to be used from January 2025."
1. Parties: Identifies and defines the contracting parties providing and receiving the services
2. Background: Sets out the context and purpose of the agreement and key commercial objectives
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Services: Details the scope and nature of services to be provided under the agreement
5. Payment Terms: Specifies fees, payment schedule, invoicing requirements and payment methods
6. Term and Termination: Sets out the duration of the agreement and circumstances for early termination
7. Confidentiality: Establishes obligations regarding protection of confidential information
8. Liability and Indemnification: Defines liability limitations and indemnification obligations of both parties
9. Governing Law and Jurisdiction: Specifies that English and Welsh law governs the agreement and determines jurisdiction for disputes
1. Data Protection: Required when services involve processing personal data, ensuring compliance with UK GDPR
2. Intellectual Property: Addresses ownership and licensing of intellectual property created or used in services
3. Service Levels: Defines specific performance metrics and standards for service delivery
4. Force Majeure: Addresses circumstances beyond parties' control that may affect service delivery
5. Insurance: Specifies required insurance coverage for service provider
1. Schedule 1 - Service Description: Detailed specification of services including scope, deliverables and methodology
2. Schedule 2 - Charges: Detailed breakdown of fees, rates and payment terms
3. Schedule 3 - Service Level Agreement: Specific performance metrics, measurement methods and remedies
4. Schedule 4 - Data Processing Agreement: Detailed data protection obligations and procedures if personal data is processed
5. Schedule 5 - Change Control Procedure: Process for managing changes to services or agreement terms
Authors
Business Day
Charges
Commencement Date
Confidential Information
Client
Client Materials
Deliverables
Force Majeure Event
Intellectual Property Rights
Personal Data
Services
Service Provider
Service Levels
Term
Working Hours
Good Industry Practice
Material Breach
Representatives
Specification
Payment Terms
Duration and Termination
Service Levels
Confidentiality
Data Protection
Intellectual Property
Liability and Indemnification
Force Majeure
Insurance
Warranties
Anti-Bribery
Modern Slavery
Assignment and Subcontracting
Notices
Dispute Resolution
Governing Law
Entire Agreement
Variation
Severability
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