Term Service Agreement Generator for England and Wales

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Key Requirements PROMPT example:

Term Service Agreement

"I need a Term Service Agreement for providing IT maintenance services to a large retail company, including specific service levels for response times and system availability, with the contract starting from March 2025 for an initial period of three years."

Document background
The Term Service Agreement is designed for businesses requiring a robust framework for ongoing service provision under English and Welsh law. This contract type is particularly suitable when parties need to establish clear service standards, payment terms, and performance metrics over an extended period. It incorporates essential legal protections, regulatory compliance requirements, and practical operational provisions. The agreement is commonly used across various sectors and can be adapted to accommodate different service types while maintaining compliance with UK legislation, including the Consumer Rights Act 2015 and Supply of Goods and Services Act 1982.
Suggested Sections

1. Parties: Identification and details of contracting parties

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services to be provided

5. Term and Termination: Duration and termination provisions

6. Charges and Payment: Pricing, payment terms, and invoicing

7. Service Levels: Performance standards and metrics

8. Liability and Indemnities: Risk allocation between parties

9. Governing Law: Applicable law and jurisdiction

Optional Sections

1. Change Control: Process for managing changes to services - recommended for complex or long-term service arrangements

2. Force Majeure: Provisions for unforeseen circumstances - recommended when service delivery might be affected by external events

3. TUPE: Transfer of employees provisions - required when service provision involves staff transfers

4. Data Protection: GDPR and data handling requirements - required when personal data is processed

Suggested Schedules

1. Schedule 1 - Service Description: Detailed specification of services and service delivery requirements

2. Schedule 2 - Charges: Detailed pricing structure, payment terms, and rate card

3. Schedule 3 - Service Levels: Detailed performance metrics, KPIs, and service credit regime

4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and requirements

5. Schedule 5 - Change Control Procedure: Detailed process for managing changes to services and documentation requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Clauses
Industries

Consumer Rights Act 2015: Primary legislation for B2C relationships covering service quality standards, consumer rights and remedies, and regulations on unfair contract terms

Supply of Goods and Services Act 1982: Establishes fundamental requirements for service provision, including quality standards and obligations for reasonable care and skill in service delivery

Unfair Contract Terms Act 1977: Governs limitations on exclusion clauses and establishes reasonableness test for B2B contracts

Consumer Contracts Regulations 2013: Covers information requirements, cancellation rights, and distance selling rules for consumer contracts

Data Protection Act 2018 and UK GDPR: Regulates data processing requirements, privacy considerations, and data security obligations in service delivery

Electronic Commerce (EC Directive) Regulations 2002: Governs online service provision, including information requirements and electronic contracting rules

Modern Slavery Act 2015: Addresses supply chain considerations and employment practices to prevent modern slavery and human trafficking

Equality Act 2010: Ensures non-discrimination in service provision and mandates equal access to services

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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