Consumer Rights Act 2015: Primary legislation governing consumer contracts, covering fairness of terms, transparency requirements, consumer protection provisions, and quality of service requirements
Communications Act 2003: Key regulatory framework for telecommunications, including Ofcom requirements, guidelines, and service provider obligations
GDPR and Data Protection Act 2018: Legislation governing personal data handling, privacy requirements, data security measures, and customer rights regarding their data
Electronic Communications Code: Regulations concerning telecommunications infrastructure, including service provider rights and obligations
Consumer Contracts Regulations 2013: Covers cooling-off periods, cancellation rights, and information requirements for consumer contracts
Payment Services Regulations 2017: Governs billing and payment processing, direct debit arrangements, and payment security requirements
Privacy and Electronic Communications Regulations 2003: Regulates electronic communications privacy, marketing communications, and cookie policies
Competition Act 1998: Ensures fair competition practices and pricing transparency in the telecommunications market
Unfair Contract Terms Act 1977: Governs limitation of liability and fairness in contractual obligations
Equality Act 2010: Ensures non-discrimination and accessibility requirements in service provision
Distance Selling Regulations: Regulates online and phone sales, contract formation, and information requirements for distance selling
Ofcom Guidance: Regulatory guidance from the UK telecommunications regulator on industry standards and compliance
CMA Guidance: Competition and Markets Authority guidance on fair trading and competition practices
ICO Guidance: Information Commissioner's Office guidance on data protection and privacy compliance
